Tuesday, July 12, 2005

Find a Problem Report Form

Remember a few days ago, when I had to go turn on someone's monitor just to 'fix' it? Here, let me refresh your memory...

Save the Mailroom

Read that, and then read what I feel everyone should have to fill out before they come to us (the Tech Team) to fix their computer 'problems'.

Heh. Heh. :-)


Describe your problem: ____________________________________________

Now, describe the problem accurately:

Speculate wildly about the cause of the problem:

Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__

Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Shot__

Is your computer plugged in? Yes__ No__

Is it turned on? Yes__ No__

Have you tried to fix it yourself? Yes__ No__

Have you made it worse? Yes__

Have you read the manual? Yes__ No__

Are you sure you've read the manual? Yes__ No__

Are you absolutely certain you've read the manual? No__

Do you think you understood it? Yes__ No__

If `Yes' then why can't you fix the problem yourself?

How tall are you? Are you above this line? _______

What were you doing with your computer at the time the problem occurred?

If `nothing' explain why you were logged in.

Are you sure you aren't imagining the problem? Yes__ No__

How does this problem make you feel?

Tell me about your childhood ______________________

Do you have any independent witnesses of the problem? Yes__ No__

Can't you do something else, instead of bothering me? Yes__